Terms of Service (TOS)
1. Introduction
Welcome to Capital Recycle Ltd’s website. By using our website and services, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of Capital Recycle’s website and services, including any agreements made through our platform.
2. Definitions
- “We,” “Us,” and “Our” refer to Capital Recycle Ltd.
- “You” and “Your” refer to the customer or user of our services.
- “Services” refers to the waste collection, recycling, and disposal services provided by Capital Recycle.
3. Services Overview
Capital Recycle Ltd provides non-hazardous waste removal and recycling services to residential, commercial, and industrial clients in London and surrounding areas. We reserve the right to modify or discontinue any service at our discretion without prior notice.
4. Service Agreements
4.1 Booking and Confirmation
All bookings are subject to availability. Once confirmed, you will receive a booking reference, and the scheduled collection time will be arranged.
4.2 Cancellation Policy
If you need to cancel or reschedule a collection, you must notify us at least 24 hours before the scheduled time. Failure to do so may result in a cancellation fee.
4.3 Pricing
Prices are determined based on the volume and type of waste collected. Pricing details are available on our website or provided upon request. All prices are exclusive of VAT unless stated otherwise.
4.4 Payment
Payments for our services are due upon completion unless otherwise agreed. We accept various payment methods, including credit/debit cards, direct bank transfers, and online payments.
5. Customer Responsibilities
5.1 Access to Waste
You must ensure that waste is accessible at the time of collection. If our team cannot access the waste, we reserve the right to charge a call-out fee.
5.2 Acceptable Waste
Only non-hazardous waste can be collected. Hazardous waste (such as but not limited to chemicals, asbestos, or medical waste) must be disposed of through specialised services and is not accepted under standard service agreements.
6. Service Disruptions
Capital Recycle Ltd strives to provide timely services. However, unforeseen circumstances such as traffic, weather, or technical issues may cause delays. We will communicate any disruptions to you as soon as possible and reschedule services at the earliest convenience.
7. Data Protection
We are committed to protecting your personal information. By using our services, you agree to our Privacy policy, which outlines how we collect, store, and process your personal data.
8. Liability
Capital Recycle Ltd shall not be held responsible for any indirect or consequential losses, including loss of business, profits, or reputation, arising from the use of our services. Our liability is limited to the amount you have paid for the service in question.
9. Termination of Services
We reserve the right to terminate any service agreement if you breach these terms or if providing the service becomes impossible due to external factors beyond our control.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England.