Frequently Asked Questions (FAQ)

1. What types of waste do you collect?

Capital Recycle Ltd collects a wide range of non-hazardous waste, including general business waste, bulky items, recyclables, and trade waste. We do not handle hazardous materials such as asbestos, medical waste, or chemicals.

2. How do I book a collection?

You can book a collection directly through our website by filling out the booking form or calling us at 0207 101 4003. We offer same-day and next-day collection services for added convenience.

3. What areas do you cover?

We provide waste removal services across Greater London and surrounding areas, including Herts, Bucks, Surrey, and Essex. To find out if we can collect the waste from your area, please fill in the Find Out More form below. 

4. Do you offer recycling services?

Yes, Capital Recycle is committed to sustainability. We offer comprehensive recycling services, ensuring that over 98% of the waste we collect is recycled. We can provide separate collection for paper, plastic, glass, and other recyclables.

5. What is your pricing structure?

Our pricing is based on the volume and weight of the waste collected. We offer competitive rates and discounts for larger volumes or regular collections. You can find more details on our Pricing page.

6. Can you collect on weekends or holidays?

Yes, we offer flexible collection schedules, including weekends. Please check availability during public holidays by contacting us directly.

7. How soon can you collect my waste?

We offer same-day and next-day collections, subject to availability. Once you book a collection, we will confirm the earliest possible pickup time.

8. What happens if I need to cancel or reschedule my collection?

You can cancel or reschedule your collection by notifying us at least 24 hours before the scheduled pickup. Late cancellations may incur a fee. Contact us directly for more information.

9. Do you provide regular or contract-based waste collection services?

Yes, we offer regular waste collection services tailored to your business needs. Whether you require daily, weekly, or monthly pickups, we can create a custom plan for you with flexible contract terms. 

10. Is Capital Recycle Ltd. licensed and insured?

Yes, we are fully licensed and insured. We are registered with the Environment Agency as a certified waste carrier, and we comply with all legal requirements for safe and responsible waste disposal.

11. What payment methods do you accept?

We accept various payment methods, including credit and debit cards, PayPal, and bank transfers. All payments are processed securely.

12. What happens to my waste after it’s collected?

After collection, your waste is sorted and processed to maximise recycling. Over 98% of the waste we collect is recycled, and we strive to ensure that nothing goes to landfill.

13. Do you provide waste management for special events?

Yes, we offer tailored waste management services for events. Whether it’s a corporate function or public event, we can provide bins, collection, and recycling services. Contact us for a custom quote.

14. How can I contact Capital Recycle for more information?

You can reach us via phone at 0207 101 4003, email us at office@capitalrecycle.co.uk, or fill out our contact form on the website.