Fair Use Policy

Capital Recycle Limited Fixed billing Fair Usage Policy

Contract Schedule Fair Usage

Capital Recycle Ltd offers commercial waste bins and sacks with weight limits per bin and per sack. These weights are agreed upon at the beginning of the contract and based on estimated usage. 

How much can you put in your bins?

The exact weight limits of your bins are detailed in your contract schedule. 

Why do we have a fair use policy?

The vehicles used to collect your waste are subject to maximum weight limits. Overfilling of bins can result in these limits being reached before the collection route has been completed, meaning collections scheduled towards the end of the route cannot be completed and collections are therefore missed. 

We also have a duty to protect the drivers who collect your waste from pulling bins that are too heavy; the maximum weight of your bins is driven by health and safety guidelines. 

What happens if you exceed the fair usage policy?

We do not apply excess weight charges if you exceed the weight limits of the bin containers detailed in your contract schedule. However, if you exceed the weight limit by: 

(a) Over 100% in two occurrences; or  

(b) Exceed the weight limit by 20% on 3 or more occasions in any six-month period;  

we may require an increase in your collection frequency and/or add additional bin containers to your services or increase the monthly invoice sum (at a charge agreed in writing by you and us). 

You can either accept our request, or at our discretion, we can terminate the contract by giving 7 days’ written notice, whereby no early termination fees apply; instead, only a £75 charge per bin container will be payable to cover collection, cleansing, and disposal of any residual waste. 

If for any reason we are unable to make contact with you, we would write to you and give you 14-day notice to reject any amendment to your pricing or services before they came into effect. 

You can still talk to us after 14 days of a change to your agreement to discuss your options and make changes to your service.

(Your right to accept or reject service changes remains unaffected.)

How do suppliers calculate bin weights?

When the bins are lifted, they are weighed at 3 different points: 

1) When the bin is first put on the vehicle, then 2) at the point of tipping and finally 3) the bin and its contents are weighed when tipped. 

The weight of the waste is calculated by taking the overall combined weight of the bin and the waste and then subtracting the weight of the bin minus the contents. This equals the weight of the waste. This information is calculated by your waste providers and reported to Capital Recycle Ltd. the following day. 

What happens if you contaminate your bins?

We provide a range of waste collection services that allow for effective recycling and our teams are able to advise on the appropriate solution for your business. However, should your bins become contaminated, whereby waste has been placed in a bin intended for a different use, this can result in the bin being rejected by the driver at the collection point. This is classed as a wasted  journey and there is a £25 or £15 charge (depending on the bin size) to cover the cost of removing the contents of the contaminated bin, which must be performed as an additional collection by a separate vehicle. 

Complaints

If you want to complain about our services, contact customer service on 0207 101 4003. We are here to help. If something goes wrong, we want to put it right.