Fair Use Policy

Capital Recycle Limited Fixed billing Fair Usage Policy

Contract Schedule Fair Usage

Capital Recycle Ltd offers commercial waste bins and sacks with weight limits per bin and per sack. These weights are agreed upon at the beginning of the contract and based on estimated usage. 

How much can you put in your bins?

The exact weight limits of your bins are detailed in your contract schedule. 

Why do we have a fair use policy?

The vehicles used to collect your waste are subject to maximum weight limits. Overfilling of bins can result in these limits being reached before the collection route has been completed, meaning collections scheduled towards the end of the route cannot be completed and collections are therefore missed. 

We also have a duty to protect the drivers who collect your waste from pulling bins that are too heavy; the maximum weight of your bins is driven by health and safety guidelines. 

What happens if a bin goes over its weight limit?

Your contract schedule sets a weight limit for each bin. If a bin goes over it, we may charge for the extra weight at the rate in your agreement, invoiced monthly.

If a bin is more than double its limit on two occasions, or 20% or more over its limit on three or more occasions in any six months, we may ask you to add collections or bins, or raise your monthly invoice to cover the extra waste. Any change is agreed with you in writing first.

If you don’t accept the change, we can end the agreement on 7 days’ written notice under its terms. If we can’t reach you, we’ll write to you and give you 14 days’ notice before any change takes effect.

What happens if you contaminate your bins?

We provide a range of waste collection services that allow for effective recycling and our teams are able to advise on the appropriate solution for your business. However, should your bins become contaminated, whereby waste has been placed in a bin intended for a different use, this can result in the bin being rejected by the driver at the collection point. This is classed as a wasted  journey and there is a £25 or £15 charge (depending on the bin size) to cover the cost of removing the contents of the contaminated bin, which must be performed as an additional collection by a separate vehicle. 

Complaints

If you want to complain about our services, contact customer service on 0207 101 4003. We are here to help. If something goes wrong, we want to put it right.