Commercial Bin Collection in London — Reliable, Fully Licensed, Fairly Priced

Our standard recurring service is a 12-month fixed-term agreement, which then renews. To avoid auto-renewal, we ask for written notice between one and three months before the end of the term. We don’t use the multi-year lock-ins or 90-day notice clauses common with larger operators — the terms are documented in plain English and available before you sign.

No bin rental fees. Bins are provided free as part of the service while you’re an active customer. We deliver them free at the start. A standard end-of-service charge of £75 per bin covers collection, cleansing and disposal of any residual waste — this is documented in your contract schedule.

Weekly is the smallest scheduled lift for recurring service. If you need less than weekly, treat it as ad-hoc — book individual lifts as you need them via our quick quote.

Excess weight is charged at 50p per kilo over the published limit. If it happens repeatedly, we’ll discuss either upsizing the bin (e.g. 660L → 1100L) or increasing collection frequency — agreed with you in writing before any invoice change. No silent surcharges.

Yes — most of our multi-stream customers run both. Two-bin or two-stream setup, scheduled together so it’s one collection visit. Each waste stream gets its own annual Duty of Care Waste Transfer Note.

24–48 hours from order confirmation is typical. Same-day starts are possible in most London postcodes if you order before 12:00 — call 020 7101 4003 if you need same-day delivery.

We don’t currently operate a separate food-waste stream — we’re sourcing a licensed partner for this. Under the Simpler Recycling regulations, premises with 10+ employees are required to separate food waste. If you produce 5kg+ per week, talk to us before booking and we’ll route you correctly.

Cardboard — yes, in DMR or via our cardboard collection service. Plasterboard — segregated, handled via our Construction Waste service. Hazardous waste, WEEE, fridges and mattresses are separate streams with separate rates — ask for a quote.

Lift price depends on bin size, lift frequency and your postcode. We don’t publish a flat rate card because pricing is genuinely a function of route density. Most weekly customers spend between £20 and £80 per week ex VAT depending on size and lift count. Send your details and we’ll quote within hours.

Yes. Bin lids must be fully closed and waste must be inside the bin (not stacked above the rim or piled around it). Overfilled bins risk being refused on health-and-safety grounds, and bin lids closed reduce the chance of waste escaping in transit. If you’re consistently overfilling, we’ll suggest upsizing or extra lifts.

Bins must be on a flat surface with safe vehicle access on the scheduled collection day. They shouldn’t be left on the public highway or pavement except in agreed presentation windows. If access changes (gate codes, key holders, restricted hours), let us know in writing so we can adjust the route.

Report any missed collection in writing within 24 hours. We’ll rearrange and aim to take any excess waste on the next scheduled collection at no extra charge. Our standard is zero missed collections — on the rare occasion something goes wrong, we make it right immediately.

Yes. Our vehicles are ULEZ-compliant and we operate daily routes across all central London postcodes (EC, WC, W, NW, N, E, SE, SW). Congestion Charge cost is included in our quoted rates — you won’t see surprise zone surcharges on the invoice.

Yes — happens often. We can hold a start date until your existing notice period ends, or run alongside your incumbent during a transition. Send us a copy of your current agreement (or describe the terms) and we’ll advise on the cleanest exit window. Standard advice: serve written notice as soon as the notice clock allows.

Recurring service is invoiced monthly in advance. Direct Debit is the recommended (and lowest-fee) payment method. One-off ad-hoc lifts are pre-paid via a Stripe payment link before bin collection. All invoices show VAT separately. Late payments incur a £50 admin charge plus statutory interest if not settled.